Back to Pizzolato Home

Shipping orders ONLY within Italian territory. 

Organic Wine Club

Terms and conditions

1. General Terms and Conditions of Sale

1.1 By placing an order on the online store the Customer declares that he/she has read all the information provided to him/her during the purchase procedure, and fully accepts the general and payment conditions transcribed below.
1.2. Any right of the Customer to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order.
1.3. The site displays the quantities of product available at the time of the order. On the site the minimum quantity of product is 6 bottles (and/or bag in box), and then proceed with the addition of products in multiples of 3. The products within the "Gift Boxes" section can also be purchased individually, without quantity minimums. After such a purchase, the system will be able to accept wine bottles in multiples of 3 in 3. Products within the "Gift Card" section can only be purchased through a single order and cannot be combined with other products. Therefore, if you would like to purchase wine and gift cards, the orders processed must be two and separate. Gift cards - online gift cards can be paid ONLY by credit card, debit card or pay pal and used and exploited ONLY at this Pizzolato e-commerce site. They are also nominal and can only be used once. Gift cards act as a promotional code of the same value that cannot be combined and used in the presence of other promotional codes or web discount codes. Gift cards can be used within 6 months of receiving the same. After this period, it will no longer be possible to use the gift card obtained. The amount of the Gift Card must/can be used in full in a single order. must be used Since the simultaneous access of many users-customers and the simultaneous possibility of online orders change the availability of products, La Cantina Pizzolato Srl does not guarantee the certainty of allocation of the goods ordered. In case of unexpected unavailability of goods and non-acceptance of the order will be credited to the Customer. The Customer may be notified by Cantina Pizzolato SRL by email of the date of new availability of the missing product and the Customer may decide whether to proceed anyway with the credit or wait for the new availability and leave the order on hold.
1.4. All sales prices of the Products present on the site are intended as prices to the public and, therefore, inclusive of VAT. However, Cantina Pizzolato Srl reserves the right to change prices at any time, without prior notice. Shipping costs for orders within the Italian territory are free for users registered to the wine club of the e-commerce site. Shipping costs for users not registered with the wine club are €9.00. Cash on delivery charges will be charged. The cost of cash on delivery is 8.50€.

2. Mode of purchase.

2.1. The purchase of the products of La Cantina Pizzolato Srl must be understood to be perfected and effective between the parties once the Customer has completed the on-line procedure for the purchase and payment of the products, only following receipt by the Customer of the communication referred to in point 2.2 below. Consequently, what is requested by the Customer must be understood as a purchase proposal which, in order to become binding also for La Cantina Pizzolato Srl, must be expressly accepted by it.
2.1.1. The order placed within the e-commerce site is accepted, processed by La Cantina Pizzolato SRL only and only if the destination address of such order is on Italian territory.
2.2. The correct receipt of the order is confirmed by the e-commerce system by means of an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain a summary of the order placed with Date and Time of the order, an "Order Number" and a "Customer Code", to be used in any further communication with the e-commerce system.
2.3 It is the Customer's responsibility to register with the correct data and to keep such data up-to-date by means of the login credentials. It is the Customer's responsibility to register with destination addresses of the goods in the territory of Italy only and exclusively. If an order is placed with a foreign shipping address it will not be accepted, processed and La Cantina Pizzolato Srl is not obliged to make any refund. The Customer, in this case, may communicate an Italian shipping address and only after such communication will the order be processed.
2.4. In case of non-acceptance of the order for the reasons mentioned above, La Cantina Pizzolato Srl undertakes to promptly notify the Customer by email or telephone communication.
2.5. In the event that orders with foreign shipping address will be made/requested, the customer will not be able to make the payment as, after sending a summary email, will be contacted by the customer service of La Cantina Pizzolato srl with relative order estimate, including shipping costs based on weight of or package and delivery address. In the event that the order is addressed to a distributor in the indicated foreign area, the prices of the products may vary, which will be indicated in the same order quote.
2.6. A customer with a foreign header and foreign address will not be able to place the order on and will not be able to proceed with the payment of the same. For requests for orders with destination outside the Italian territory, please send a request for quotation to the email address
2.7. Cantina Pizzolato srl reserves the right not to accept any order received even by mistake from the site with foreign destination and not to provide any refund in case orders with foreign header and/or with foreign shipping addresses are received.
2.8. There are no payment methods accepted for orders with header and destination addresses outside the Italian territory.

3. Methods of payment

3.1. The purchase of goods is expected to be paid by Credit Card, or PayPal or Bank Transfer in advance or cash on delivery. The cost of cash on delivery is 8.50€.
3.2. The transaction by Card or Paypal is made through the electronic system provided by NexyPay or Paypal; at no time during the purchase process the electronic system of the portal and no staff member is able to know the Customer's credit card number, which is provided by the Customer to the NexyPay or PayPal Secure Server on a secure internet connection and encrypted according to current standards of the online payment market.
3.3. All amounts displayed on are in Euro, which is the reference currency.
3.4. Cantina Pizzolato Srl at the time of the order requires the customer additional information (e.g. landline phone number, tax code and other data necessary for correct billing) and / or sending copies of documents proving the ownership of the card used. In the absence of the required documentation, Cantina Pizzolato Srl reserves the right not to accept the order and not to proceed with any refund.

4. Billing and delivery charges

4.1. Orders received with delivery outside the national territory will be handled with transportation cost to be quantified or estimated. Cantina Pizzolato Srl accepts orders only with delivery within Italian territory.
4.2. For each order placed on, La Cantina Pizzolato Srl will issue an invoice for the material shipped, sending it by e-mail to the order holder, in accordance with art 14 D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order shall be authentic. No change in the invoice will be possible, after the issuance of the same.
4.3.Shipping costs for orders in the Italian territory are free for users registered to the wine club of the e-commerce site. Shipping costs for users who are not members of the wine club have a cost of €9.00. The payment of the goods by the Customer will be made using the Credit Card, Paypal or Bank Transfer mode in advance, the charge on the credit card or Paypal will be applied by La Cantina Pizzolato Srl, manager of the integrated platform of Nothing more is due from the Customer than the total amount of the order.
4.4. Delivery of products will take place in approximately four to five working days from the date of purchase. However, delivery times must be considered indicative, as they may vary depending on the place of destination of the products. It is also specified that, if La Cantina Pizzolato Srl is not able to make delivery within the term indicated at the time of purchase, it will still give timely notice to the Customer.
4.5. Deliveries are made from Monday to Friday -never on holidays- during normal office hours; for this reason, it is suggested that the Customer indicate an address where delivery of the products can still be guaranteed and a telephone number. No responsibility can be attributed to La Cantina Pizzolato Srl in case of delay in delivery by couriers of what was ordered.
4.6. Upon delivery of the goods by the courier, the Customer is required to check: - that the number of packages being delivered corresponds to what is indicated in the transport document; - that the packaging is intact, not damaged or wet or otherwise altered, even in the sealing materials (adhesive tape or metal strapping). - Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately challenged, putting WRITTEN RESERVE OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed, the Customer may not object to any dispute regarding the external characteristics of what has been delivered. - Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days after delivery, in the manner provided herein. - In the event of failure to collect within 5 working days of the material in storage at the warehouses of the courier due to repeated inability to deliver to the address specified by the Customer when placing the order, the order will be automatically canceled. 4.7. The carriers used by La Cantina Pizzolato SRL to ship the purchased goods are DHL, BRT, SDA, FERCAM and TNT.

5. Right of withdrawal

5.1. Pursuant to art. 5 DL 185/1999, if the customer is a consumer, he/she has the right to withdraw from the purchase contract for any reason whatsoever, without the need to provide explanations and without any penalty, without prejudice to what is stated in point 5.2 below.
5.2. To exercise this right, the customer must send La Cantina Pizzolato Srl a communication to that effect, within 10 working days from the date of receipt of the goods. Such notice must be sent by registered letter with acknowledgment of receipt, addressed to La Cantina Pizzolato Srl - Via IV Novembre 12 Villorba (TV) Italy P.IVA 04696960261 or by pec always within the aforementioned period of 10 days. Once we receive the above notice of withdrawal, La Cantina Pizzolato Srl will quickly notify the customer instructions on how to return the goods, which must be received by La Cantina Pizzolato Srl within 10 days of authorization.
5.3. However, the right of withdrawal is subject to the following conditions:
  • the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product;
  • the purchased goods must be undamaged and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, when possible, to put it in a second box; should be avoided in all cases the attachment of labels or adhesive tapes directly on the original packaging of the product;
  • In accordance with the law, shipping costs related to the return of the goods are the responsibility of the customer;
  • shipment, until the certificate of receipt in our warehouse, is the full responsibility of the customer;
  • in case of damage to the goods during transport, La Cantina Pizzolato Srl will notify the customer of the incident (within 5 working days of receipt of the goods in their warehouses), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
    - Cantina Pizzolato Srl is not liable in any way for damage or theft/loss of goods returned by uninsured shipments.
    - Without prejudice to any repair costs for ascertained damage to the original packaging, La Cantina Pizzolato Srl will refund the customer the full amount already paid, net of shipping costs incurred, within 14 days of the return of the goods, through the transfer procedure of the amount charged. It will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the invoice holder).
5.4. The right of withdrawal lapses totally, for lack of the essential condition of integrity of the good (packaging and/or its contents), in cases where La Cantina Pizzolato Srl ascertains: the lack of the outer packaging and/or the original inner packaging; the absence of integral elements of the product; damage to the product for reasons other than its transport. In the case of forfeiture of the right of withdrawal, La Cantina Pizzolato Srl will return to sender the purchased goods, charging the same shipping costs.

6. Privacy

6.1. The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and will not under any circumstances and for any reason be transferred to third parties. Cantina Pizzolato Srl guarantees its customers compliance with the regulations on the processing of personal data as per the page accessible at this link:

7. Complaints

7.1. Any complaints must be addressed to La Cantina Pizzolato Srl Via IV Novembre 12 Villorba (TV) Italy P.IVA 04696960261 by sending an email or pec to

8. Applicable law

8.1. The contract of sale between the Customer and La Cantina Pizzolato Srl is concluded in Italy and governed by Italian Law. For the solution of civil and criminal disputes arising from the conclusion of this contract of sale at a distance, if the Customer is a consumer, the territorial jurisdiction is that of the court of reference of his town of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Treviso.


Cookies are text files that are deposited on your computer and read remotely by company or third-party servers. The use of permanent technical cookies or session cookies (i.e., which are not stored persistently on the user's computer and vanish when the browser is closed) is strictly limited to the technical provision of the service requested by the user and the transmission of session identifiers (consisting of random numbers generated by the server) necessary to enable the safe and efficient exploration of the site and its applications. The technical cookies used on this site avoid the use of other computer techniques potentially prejudicial to the privacy of users' browsing. This website also uses, with the user's prior consent (except for cookies that are strictly necessary on a technical level or purely statistical with aggregate data), some systems - cookies, beacons - that analyze users' browsing in order to make statistics on visits or to improve the content offer and place, if necessary, targeted advertising in the web pages. The system currently used is Google Analytics, a web analytics service provided by Google. Google Analytics, like other systems, uses "cookies." The information generated by the cookie about your use of the website will be transmitted to, and stored at, Google's servers in the United States. Google will use this information for the purpose of tracking and examining your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. No other use is made of cookies for the transmission of personally identifiable information, nor are other persistent cookies of any kind, i.e., user tracking systems, used. We would like to remind you that you can set your internet browser software (e.g. Firefox, Internet Explorer, Safari, Chrome) in such a way that it does not accept cookies, including technical cookies, by activating so-called anonymous browsing, and that in this case no data will be processed through these systems.

Shopping Cart0

You are leaving the shop to return to the Pizzolato website home.

If you have saved products in your cart these will be lost with the page change